1. Who we are
This website and the “UK Web Marketing” service are operated by TicketWave HQ Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17143167, registered office Radley House, Richardshaw Road, Pudsey, LS28 6LE, United Kingdom. You can reach us at hello@ukwebmarketing.com.
“You” / “the client” means the person or business ordering the service. “Website” means the website we agree to design and build for you.
2. The £200 offer — what's included
Our launch offer is a one-off fee of £200 (the “Fee”) for a complete small-business website, which by default includes:
- up to 5 pages, custom-designed around your brand;
- a responsive layout for phones, tablets and desktop;
- a contact form and an embedded map;
- on-page SEO setup (page titles and descriptions, clean structure, schema, sitemap, robots, and help setting up a Google Business Profile);
- connection to your chosen domain name and to hosting; and
- handover of the final site and relevant accounts to you.
The website built under the Fee is yours to keep for life once paid for (see section 9). Anything beyond the standard scope above — for example online shops, booking or payment systems, custom web applications, copywriting, logo design, photography, paid advertising or extensive content entry — is not included in the Fee and will be quoted separately and agreed before work starts. Where we send you a written quote or order confirmation (an “Order”), it forms part of these terms, and if the Order and these terms conflict, the Order takes precedence.
If you already have a domain or an existing website, we can work with them: we'll point your existing domain at the new site at no extra charge, and where useful we'll migrate suitable content from your old site. We don't guarantee any particular search ranking is retained.
3. The care plan, hosting & domain costs
After your site goes live we provide an optional care plan — hosting, software/security updates, backups, minor content tweaks and support — for £25 per month. The first three months of the care plan are included free; after that we will bill £25/month (via Stripe) unless you tell us you don't want to continue. You can cancel the care plan at any time, effective at the end of the current paid month; on cancellation we will give you the site files so you can host it elsewhere. The care plan does not cover redesigns, new pages/features or large content changes (those are quoted separately). Domain registration/renewal (typically around £10 per year) is separate and, where possible, kept in your name.
4. Orders and acceptance
For the £200 service, a contract is formed when you complete payment for it (currently via our Stripe checkout) — at which point you also confirm the business details requested at checkout. For other work, a contract is formed when you accept our Order in writing (including by email) and/or pay any deposit we ask for. Any written quote is valid for 30 days unless stated otherwise. We may decline any order at our discretion (and if we do, we'll refund anything you've paid for it).
5. Your responsibilities
- provide the content we need (text, images, logo, contact details, etc.) in a usable form and within a reasonable time;
- confirm that you own, or have the right to use, all content you supply, and that it does not infringe anyone's rights or any law;
- review drafts and give consolidated feedback promptly;
- keep your domain, hosting and any third-party account logins secure once handed over.
If you don't provide what we need, timelines may slip and we are not responsible for the delay. If a project is inactive on your side for more than 60 days we may treat it as cancelled (see section 11).
6. Timescales
Most £200 websites go live within one to two weeks of receiving your content, but any timescales we give are good-faith estimates, not guarantees, and depend on you providing materials and feedback on time.
7. Revisions and changes
The Fee includes a reasonable number of rounds of minor revisions to the agreed design and content before launch. Changes that go beyond the agreed scope — extra pages, new features, redesigns, or significant content changes after sign-off — are chargeable and will be quoted before we do them.
8. Payment
The £200 Fee is payable upfront, through our secure Stripe checkout, to start the project — work begins once payment is received. Payments are processed by Stripe; we don't store your full card details. The care plan (section 3) is billed at £25/month from the start of month four, by Stripe, until you cancel. For other work, we may ask for a deposit (typically 50%) on acceptance with the balance on completion, as set out in your Order, with invoices payable within 7 days; we may withhold launch or handover, and suspend work, until due amounts are paid, and late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Our fees are not subject to VAT unless we tell you otherwise; if and when we become VAT-registered we will add VAT at the prevailing rate. Refunds: if you cancel after paying but before we've started, you get a full refund; once design work has started, refunds reflect work already done and any non-refundable third-party costs (see section 11).
9. Intellectual property
Once you have paid the Fee (and any other amounts due) in full, you own the final website delivered to you — the page content, design as delivered, and the build files — and we assign to you any rights in them that we hold. Until then, all rights remain with us.
This does not transfer ownership of: (a) third-party components, fonts, libraries, plugins, stock images or services, which remain with their owners and are provided to you under their own licences; or (b) any pre-existing tools, code libraries, frameworks or know-how of ours used to build the site, which we may continue to use. We retain the right to display the completed website, and a description of the work, in our portfolio and marketing — tell us in writing if you'd prefer we didn't and we'll respect that.
10. Warranties and liability
We'll provide the service with reasonable care and skill. Beyond what we expressly agree, the website is provided “as is”: we don't warrant that it will be error-free, that it will achieve any particular ranking, traffic or sales result, or that third-party services it relies on will always be available.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded under English law. Subject to that:
- we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, data, or for any indirect or consequential loss; and
- our total liability arising out of or in connection with the service is limited to the total Fees you have paid us for the project in question.
You are responsible for keeping your own backups of any content you provide.
11. Cancellation and termination
Either of us may end a project by written notice if the other commits a serious breach and doesn't fix it within 14 days of being asked, or becomes insolvent. If you cancel after work has started, you must pay for work done up to that point and any non-refundable third-party costs we've incurred; deposits are non-refundable once design work has begun. On termination, sections 9 (in respect of paid work), 10, 12 and 13 survive.
Consumers: if you are an individual ordering as a consumer (not for business purposes), you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask us to start work within that period, you accept that you'll pay for work done if you then cancel, and the right to cancel ends once the service is fully performed.
12. Third-party services
Your website may use third-party services (for example hosting and CDN by Cloudflare, form handling, analytics, email, payment processors, maps). Your use of those services is also subject to their terms, and we're not responsible for their acts, omissions or availability.
13. General
These terms, together with your Order and our Privacy & Cookies Policy, are the whole agreement between us on this subject. We may update these terms from time to time; the version that applies to your project is the one in force when your Order is accepted. If any part is found unenforceable, the rest stands. No failure to enforce a term is a waiver of it. Neither of us is liable for delays caused by events outside our reasonable control. You may not transfer your rights under the contract without our consent. Nothing here creates a partnership or agency between us, and the contract does not give rights to anyone who is not a party to it.
14. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact
Questions about these terms: hello@ukwebmarketing.com.
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